Together We Saves Lives by Innovation!  

The keys to success are yours at Joyson Safety Systems!  We are a global leader in design, development and manufacturing of safety-critical systems and components for automotive and non-automotive markets.  We are dedicated to delivering life-saving technology to customers worldwide. Joyson Safety Systems harnesses collaboration and innovation to ensure quality and exemplary service for our customers worldwide.  Our company is headquartered in Auburn Hills, Michigan, USA, with a global network of more than 30,000 employees in 22 countries.

Our team is passionate about the automotive industry, dedicated to delivering quality and innovation for the future. We support lifelong learning and offer resources that help our team members establish a strong, solid foundation. We aim to promote from within, providing excellent opportunities for career growth and advancement.

Our talented team is hardworking and dedicated to keeping people safe. We foster a collaborative, open culture; as a global business, we encourage our team members to communicate and collaborate with colleagues worldwide. As our operations continue to grow, we are always seeking top talent to join our winning team.

Position Summary:

At Joyson Safety Systems, the Customer Contact within the Supply Chain area is responsible for ensuring strong communication, service excellence, and operational alignment between OEM customers and internal teams. This role plays a key part in managing demand, coordinating logistics, and maintaining customer satisfaction.

Main Responsibilities

• Manage purchase orders, releases, and customer forecasts from OEM accounts to ensure accurate and timely supply.
• Track deliveries, shipments, and ASN status, working closely with logistics, warehouse, and production teams.
• Monitor key service indicators including OTIF, backlog, and fill rate to ensure performance targets are met.
• Handle customer claims related to shortages, delays, discrepancies, or quality issues, coordinating resolutions with internal departments.
• Maintain ongoing communication with domestic and international customers, providing timely updates on order status, risks, and action plans.
• Participate in follow‑up meetings, audits, and customer performance reviews, presenting metrics and identifying improvement opportunities.
• Ensure compliance with Customer Specific Requirements (CSR) and all OEM‑defined guidelines.

 The Company is an Equal Opportunity Employer (EEO) and does not discriminate in any employment or employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran’s status, or any other basis protected by applicable discrimination laws.