Position Summary:

At Joyson Safety Systems, the Customer Contact within the Supply Chain area is responsible for ensuring strong communication, service excellence, and operational alignment between OEM customers and internal teams. This role plays a key part in managing demand, coordinating logistics, and maintaining customer satisfaction.

Main Responsibilities

• Manage purchase orders, releases, and customer forecasts from OEM accounts to ensure accurate and timely supply.
• Track deliveries, shipments, and ASN status, working closely with logistics, warehouse, and production teams.
• Monitor key service indicators including OTIF, backlog, and fill rate to ensure performance targets are met.
• Handle customer claims related to shortages, delays, discrepancies, or quality issues, coordinating resolutions with internal departments.
• Maintain ongoing communication with domestic and international customers, providing timely updates on order status, risks, and action plans.
• Participate in follow‑up meetings, audits, and customer performance reviews, presenting metrics and identifying improvement opportunities.
• Ensure compliance with Customer Specific Requirements (CSR) and all OEM‑defined guidelines.