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Customer contact
Apodaca, NL, MX
Together We Saves Lives by Innovation!
The keys to success are yours at Joyson Safety Systems! We are a global leader in design, development and manufacturing of safety-critical systems and components for automotive and non-automotive markets. We are dedicated to delivering life-saving technology to customers worldwide. Joyson Safety Systems harnesses collaboration and innovation to ensure quality and exemplary service for our customers worldwide. Our company is headquartered in Auburn Hills, Michigan, USA, with a global network of more than 30,000 employees in 22 countries.
Our team is passionate about the automotive industry, dedicated to delivering quality and innovation for the future. We support lifelong learning and offer resources that help our team members establish a strong, solid foundation. We aim to promote from within, providing excellent opportunities for career growth and advancement.
Our talented team is hardworking and dedicated to keeping people safe. We foster a collaborative, open culture; as a global business, we encourage our team members to communicate and collaborate with colleagues worldwide. As our operations continue to grow, we are always seeking top talent to join our winning team.
Key Responsibilities:
- Manage and maintain customer portals, ensuring accuracy and timely updates.
- Provide customer service support to OEM and automotive industry customers.
- Receive customer requirements and plan daily shipments according to demand.
- Monitor and manage inventory levels to ensure product availability and prevent shortages.
- Analyze firm demand and forecasts, identifying deviations or customer demand variations.
- Communicate demand changes proactively to internal stakeholders.
- Coordinate closely with Planning, Logistics, Production, and other Supply Chain functions.
- Ensure on-time delivery performance and customer satisfaction.
- Maintain compliance with Supply Chain processes and company standards.
Requirements:
- Experience in Customer Service or Supply Chain, ideally within the automotive industry.
- General knowledge of OEM customers and automotive supply chain processes.
- Basic SAP knowledge.
- Strong analytical skills for demand and forecast analysis.
- Effective communication skills and strong teamwork orientation.
- Conversational English level, both written and verbal, to interact with global teams and customers.
The Company is an Equal Opportunity Employer (EEO) and does not discriminate in any employment or employee relations based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran’s status, or any other basis protected by applicable discrimination laws.
Joyson Safety Systems does not provide immigration related sponsorship for this role. Please do not apply for this role if you will need JSS immigration sponsorship (e.g. H-1B, TN, OPT, etc.) now or in the future.
“Joyson Safety Systems manages its recruitment processes internally. We do not accept resumes or profiles submitted by external agencies or headhunters that do not have an approved service agreement through the Joyson Safety Systems Purchasing department.
Any resumes sent to any employee of our organization without an approved contract will be treated as public information and will be considered free of charge. We will not recognize any fees or assume any financial responsibility arising from the hiring of candidates whose profiles have been submitted to Joyson.”